GRANGER – Traffic was delayed for a period of three hours on the Toll Road Thursday evening due to an system outage.
At approximately 5:20 p.m. the Indiana Toll Road experienced an outage on the E-ZPass system, affecting Indiana customers.
The technology team immediately addressed the issue, which was discovered to be a software failure, and actively worked to correct the situation. The E-Z Pass file system was reset, and traffic returned to normal levels at 8:50 p.m., according to a press release issued late Thursday night from Indiana Toll Road Communications Manager, Bill McCall
“During the outage, we opened the toll gates at our heaviest congested areas, allowing traffic to safely move off the main road,” said Rick Fedder, chief operating officer of ITR Concession Company. “We monitored the situation at each location through our closed-circuit system, and reacted accordingly.”
By alleviating congestion at the toll plazas, it also allowed access for the Indiana Toll Road Technology team to make their necessary corrections, and get the system operational in a timely manner.
“We would like to thank our holiday travelers for their patience during this outage,” Fedder said. “We are very sorry for the inconvenience, and are taking steps to ensure that it is not repeated in the future.”