Sunday, September 21, 2014

Voicemail is changing for Verizon customers in northern Indiana

Here’s what you need to do in order to continue receiving voicemail services and upgrades after Saturday, June 14.

Posted on June 13, 2014 at 5:31 p.m.

ELKHART — Verizon Wireless customers in northern Indiana need to set up new voice mailboxes or risk losing previous messages.

Verizon announced recently that it’s upgrading its voicemail service, meaning customers need to set up new voicemail boxes on or after Saturday, June 14, in order to continue receiving new messages and upgrades.

After the upgrade is complete, customers won’t be able to reply to or forward old messages. After 30 days, all messages will be deleted.

The following instructions are from the Verizon website

How to set up a new voicemail box

Customers can set up a new voicemail account by dialing *VM (*86) on their phone, tapping the call button and following the setup tutorial.

How to temporarily access old voice mail messages

For 30 days after the upgrade, Verizon customers can access saved messages in their old voice mailboxes by dialing 574-529-6245. Customers will be prompted to press # and enter their 10-digit phone number.

How to permanently save voice mail messages

Messages can be saved in MP3, CD or cassette format for a fee through CBW Productions, a third-party vendor. Contact CBW Productions by June 30 at or call 800-770.8046.

For additional information, visit


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